ETIQUETTE

Our aim is to provide a luxurious and bespoke experience for every guest.

We kindly ask that you observe our etiquette guidelines that ensure a premium service and the best possible experience is delivered on every visit.

We value your time and we hope you value ours. We will send you a courtesy reminder SMS message which will give you a chance to confirm at least 48 hours prior to your appointment. 

We require 24 hours notice for a cancellation or appointment change, if you cancel with

less than 24 hrs notice we will endeavour to fill your spot, however if we are unable to do so a 30% charge of the minimum service price will apply.

 

Please be aware that if you are more than 15 minutes late for your appointment, we may not be able to provide the service for which you have been scheduled and a cancellation fee will apply. 

 

We require deposits for all new clients and for lengthy or multiple bookings. These deposits will guarantee your time slot and will be deducted from your final bill when you attend.

Please feel free to arrive a few minutes before your appointment, our team will be more than happy to utilise this time by settling you comfortably.

 

Give yourself plenty of time for an appointment. Colour work is a science and it can take time for your stylist to achieve desirable results. If you are in a rush, we are then in a rush. We take pride in our work and the results we achieve on our many Guests.

Good things take time.

 

Thank you.

Dre, Lauren and the Society Team x